Emergency Help
Immediate guidance for parents facing digital safety crises
If your child is in immediate physical danger
Call emergency services immediately
Emergency contacts & resources
- Emergency services - 911: For immediate danger or emergency situations
- National Center for missing & exploited children - 1-800-843-5678: Report online predators and exploitation
- Crisis text line - Text HOME to 741741: Free, 24/7 crisis support via text
- National suicide prevention lifeline - 988: 24/7 mental health crisis support
- Childhelp national Child abuse hotline - 1-800-422-4453: 24/7 support for children and parents
What to do when...
Cyberbullying
Your child is receiving threatening messages or being bullied online
- Don't delete the messages - they are evidence
- Take screenshots of all threatening content
- Block the aggressor on all platforms
- Report the behavior to the platform
- Contact your child's school if you know the bully
Inappropriate contact from adults
An adult is trying to establish inappropriate contact with your child
- IMMEDIATELY stop all communication
- Save all messages as evidence
- Call 911 if there's immediate danger
- Block the contact everywhere
- Temporarily restrict your child's internet access
Inappropriate content exposure
Your child has viewed or shared inappropriate content
- Stay calm and don't blame your child
- Ask how they're feeling about what they saw
- Explain why the content is inappropriate
- Activate stricter content filters
- Report the content to the platform
Excessive screen time/Gaming
Your child is spending excessive time gaming and neglecting other activities
- Don't remove gaming privileges suddenly
- Set clear time boundaries together
- Create a schedule with other activities
- Remove devices from bedrooms
- Establish device-free times and zones
Personal information shared
Your child has shared personal information online
- Find out exactly what information was shared
- Document where and when it was shared
- Contact the platform to request removal
- Change passwords on all accounts
- Monitor for signs of identity theft